Refund Policy

At SheSole.pk, we prioritize customer satisfaction and aim to provide a seamless shopping experience. We understand that sometimes items may not meet your expectations or requirements, which is why we have a comprehensive refund policy in place. Below are the details of our refund policy:

  1. Eligibility for Refunds:

    • To be eligible for a refund, the item must be returned within 3 days from the date of purchase.
    • The item must be unused, undamaged, and in its original packaging.
    • Certain items such as personalized or customized products may not be eligible for refunds unless they are defective or damaged upon arrival.

  2. Refund Process:

    • To initiate a refund, please contact our customer service team at [contact information] and provide details of your order and reason for the refund request.
    • Once your request is approved, you will be provided with instructions on how to return the item.
    • Upon receiving the returned item, our quality control team will inspect it to ensure it meets the eligibility criteria for a refund.

  3. Non-Refundable Items:

    • Certain items may not be eligible for refunds, including:
      • Products that have been used, worn, or damaged by the customer.
      • Items without original tags or packaging.
      • Personalized or customized items unless they are defective or damaged.
      • Items purchased during clearance or final sale events.

  4. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately with photographic evidence.
    • We will assess the damage or defect and provide instructions on how to proceed, which may include a refund, replacement, or repair.

  5. Shipping Costs:

    • Shipping costs for returning items are the responsibility of the customer unless the item is being returned due to damage or defect.

  6. Exchanges:

    • We currently do not offer exchanges. If you wish to exchange an item, you will need to return it for a refund and place a new order for the desired item.

  7. Contact Us:

    • If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team at [contact information].

Please review our refund policy carefully before making a purchase. By shopping with SheSole.pk, you agree to abide by the terms and conditions outlined in this policy. Thank you for choosing SheSole.pk for your shopping needs!